We put patients, service users, and the public at the centre of every decision.
We treat everyone with dignity, respect, and compassion, ensuring care is safe, appropriate, and tailored to individual needs.
What this means in practice:
Respecting consent, privacy, and choice
Providing person-centred care in all settings
Acting in the patient’s best interests at all times
Safety underpins everything we do.
We are committed to reducing risk, learning from incidents, and maintaining robust clinical governance and operational standards.
What this means in practice:
Following evidence-based practice and SOPs
Reporting and learning from incidents and near misses
Maintaining vehicles, equipment, and medicines to the highest standards
We take pride in delivering high-quality, clinically sound care.
We expect professionalism, accountability, and competence from all staff, at all times.
What this means in practice:
Maintaining skills, competencies, and CPD
Acting within scope of practice
Representing Ambulant Healthcare with professionalism on duty and off
We recognise the human impact of illness, injury, and crisis.
We treat patients, colleagues, and partners with empathy, kindness, and respect.
What this means in practice:
Communicating clearly and sensitively
Supporting colleagues’ wellbeing
Valuing diversity, inclusion, and fairness
We act honestly, transparently, and ethically.
We take responsibility for our actions and are open when things go wrong.
What this means in practice:
Being open and honest with patients and families
Upholding safeguarding and duty of candour
Managing information responsibly and lawfully
We work better together.
We value strong teamwork within our organisation and effective collaboration with partners, clients, and other emergency services.
What this means in practice:
Supporting each other on shift
Communicating clearly and respectfully
Working seamlessly with event organisers, NHS partners, and other agencies
We are committed to learning, innovation, and development.
We actively seek feedback and use it to improve the care and services we provide.
What this means in practice:
Learning from audits, incidents, and feedback
Investing in training and leadership development
Embracing innovation where it improves patient care and safety
